Request account deletion or selected data deletion

If you want your Petsi account deleted, or you want only some of your Petsi data removed without deleting the account, use the request method below. This page is intended to provide the public deletion-request link required by Google Play.

Last updated: May 7, 2026

How to submit a request

Send an email to the Petsi support address from the email account associated with your Petsi login.

Address the email to support@disilin.se.
Use the subject line Petsi deletion request.
Include the email address used for your Petsi account.
State whether you want the full account deleted or only specific data removed.
If the request is partial, list the data you want removed as clearly as possible.

Email data deletion request

We may ask for limited information needed to verify that the request is coming from the account owner before deleting account data or selected content.

Request types

Full account deletion: removes the Petsi account and associated service data tied to that account.
Selected data deletion: removes only the data categories you identify in your request, while leaving the account active if technically and legally possible.

Examples of partial deletion requests may include removal of specific pet profiles, uploaded posts, chat content, vet records, or other content you have created in the app.

What can be deleted

Once a request is verified and processed, Petsi can delete the full account or the specific data categories covered by the request, depending on what you ask us to remove.

Account record and authentication profile.
Pet profiles owned by the account.
Vet records associated with owned pets.
Posts, comments, likes, and relationship data tied to owned pets or owned content.
Chat messages and pet-sitting records directly tied to the account where deletion is supported by the service data model.
Pet-sitter profile data, app preference data, and push notification token records associated with the account.

What may be retained

Some limited information may remain temporarily where required for legal, security, fraud-prevention, backup, or operational reasons.

Short-term backups and recovery copies that rotate out on normal retention schedules.
Technical logs or security records needed to protect the service or comply with law.
Information that must be retained to resolve disputes, enforce agreements, or satisfy legal obligations.

Support contact

If you have questions about account deletion or your personal data, contact support@disilin.se.

For more information about Petsi data handling, see the Privacy Policy.